Performance Charts service returned an invalid response

When I wanted to check the performance of a datastore I got the following error message:test

I am using vSphere Appliance 6.0 with Update 1.
This problem occurs with my domain account only and not with the administrator@vsphere.local account.

There is an easy way to fix this.
# SSH to the vCenter Appliance and enter the following two commands:

shell.set –enabled true
shell

# Go to the directory /usr/lib/vmware-perfcharts/tc-instance/conf/. Add the option maxHttpHeaderSize=”65536″ to your server.xml as follows (don’t forget to make a backup of the server.xml file):

<!– IPv4 configuration –>
<Connector address=”127.0.0.1″
acceptCount=”300″
maxThreads=”300″
connectionTimeout=”20000″
executor=”tomcatThreadPool”
maxKeepAliveRequests=”15″
port=”${bio.http.port}”
maxHttpHeaderSize=”65536″
protocol=”org.apache.coyote.http11.Http11Protocol”/>
<!– IPv6 configuration –>
<Connector address=”::1″
acceptCount=”300″
maxThreads=”300″
connectionTimeout=”20000″
executor=”tomcatThreadPool”
maxKeepAliveRequests=”15″
port=”${bio.http.port}”
maxHttpHeaderSize=”65536″
protocol=”org.apache.coyote.http11.Http11Protocol”/>

# Then simply restart the performance charts daemon:

service-control –stop vmware-perfcharts
service-control –start vmware-perfcharts

This issue should be resolved in vCenter Server 6.0 Update 2.

This Knowledge Base article is for Windows vCenter Server only but applies to Appliance as well:
https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2131040

 

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